Policies & Procedures

Facilities Operations provides a wide variety of services for University departments either on a routine maintenance basis or by special request. All requests for services are made by electronically submitting a work order request.


The costs for any changes or additions to a building are the responsibility of the requesting department. Facilities Operations will charge the departmental budget code. Examples of types of requests that are billable are:

  • Housekeeping service performed for self-supporting activities
  • Painting buildings at any time other than when regularly scheduled
  • Minor furniture construction, such as workbenches, bookshelves, cabinets, etc.
  • Signs, such as building signs, name plates, signs for doors, etc.
  • Use of university vehicles provided by Motor Pool


Facilities Operations is responsible for all routine maintenance and repairs of the originally constructed academic buildings on a regular cycle. If repairs are the responsibility of Facilities Operations the department will not be billed. Examples of these types of repairs are:

  • Painting of buildings on a regular cycle
  • Repairing lights, doors, windows, receptacles, etc.
  • Ceiling tile repairs and plumbing
  • Any masonry or sheet rock repairs

If you have any questions regarding billing, please contact Cheryl Triplett at 828-262-8771.

The Green Cleaning Policy is intended to stand as Appalachian State University Environmental Service's stated preference for green cleaning and janitorial products. This policy will assist the management in pursuit of the goal to maintain a clean, healthy, and safe building environment while simultaneously minimizing the impacts of cleaning processes, procedures, and products on the natural environment.  See full text of Green Cleaning Policy and High-Performance Cleaning Program.

For current campus conditions, visit http://appstatealert.com.

Removal begins when approximately 2" of snow has accumulated. If 4" is predicted, faculty/staff parking lots will be posted/closed to allow for scraping. Timing will consider class schedules and respect the fact that many faculty teach until 10pm. Look for PARKING LOT CLOSED FOR SNOW REMOVAL signage. To preserve creeks, flora and fauna, as well as facilities, we do not pre-treat or brine with harsh chemicals.

See the Snow Removal Map


  • Priority 1: Clear paths for fire lanes and emergency responders
  • Priority 2: Protect pedestrian ingress/egress of buildings, especially dining halls, Student Services, and academic buildings
  • Priority 3: Provide access and parking for faculty / staff - can't have classes without you!
  • Priority 4: Create clear passage for bus transportation

Appalachian State University has implemented a temperature and scheduling policy that improves energy efficiency and meets occupant comfort recommendations made by OSHA Technical Manual, Section III: Chapter 2 and ASHRAE Standard 55.2017. 

Heating and cooling buildings accounts for 60% of the university’s annual utility costs and 42% of our greenhouse gas footprint. Enacting a clear and attainable policy allows the university to work towards meeting state-mandated energy goals while strengthening financial resiliency.


  • Occupied buildings – Indoor temperatures shall be heated to 68°F and cooled to 74°F.  
  • Unoccupied buildings – During unoccupied periods (nights and weekends), indoor temperatures shall be setback to 55°F when heating and 85°F when cooling.
  • Thermostats in individually controlled spaces should be set to 68°F in the winter and 74°F in the summer. 
  • Exceptions for laboratories and research areas will be considered on a case-by-case basis. 
  • Reporting issues – Spaces with temperatures consistently outside this range should be reported to Facilities Operations using the AiM Work Order System. Facilities Operations will verify temperatures and determine if action is warranted.
  • Violations – Facilities Operations will work to identify and correct issues. Spaces that continue to operate outside this policy may lose thermostatic control.
  • Space Heaters create fire hazards and are not allowed except by formal approval. Areas must first be investigated by Facilities Operations before contacting the Office of Disability Resources to request exemption consideration. Unauthorized personal space heaters will be removed.


  • Default occupancy schedules for academic and administrative buildings will be 7:00 AM to 6:00 PM, Monday through Friday. Occupancy schedules will be modified based on operating hours and class schedules.
  • Requests for special events or schedule changes should be addressed to energymanager@appstate.edu. If possible, requests should be made 3 days prior to the event.
  • Advanced room scheduling - As budgeting and technical feasibility allow, the university will implement advanced scheduling. This allows classrooms and other meeting areas to be conditioned only when in use rather than following the entire building’s daily schedule.

This policy applies to all university buildings.