Updated 4/7/20

Facilities Operations is continuing to serve campus on a daily basis with a reduced staff in order to limit social contact. We recognize, however, that it is our duty to preserve and maintain the physical infrastructure of Appalachian State University. To this end Facilities Operations continues to provide the following services. Trash is being collected three times a week. Landscapers are tending the grounds two times per week. Environmental Services teams are disinfecting vital buildings that house the student clinic, post office and university police daily; and are inspecting and cleaning other buildings two times per week. All other trades are operating at half capacity with staggered shifts to enable better social distancing. To limit energy use, most buildings are operating under "set back mode" using minimal heating and cooling. Steam and water plants have reduced production capacity as much as practical in order to conserve resources but still maintain service.

For university-wide information, see App State Coronavirus Information.

The Facilities Operations website is your single touch point for facilities services.

For emergencies, please call Facilities Operations at 828-262-3190. After 5pm please contact the ASU Police Department at 828-262-2150.

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News & Outages

Friday, March 6, 2020 - 3:23pm
Facilities Operations is deeply involved in fulfilling the University’s sustainability...
Tuesday, November 12, 2019 - 12:58pm
Happy Winter, Mountaineers! Now's the time to break out the insulated gloves, boots and yak tracks...
Thursday, October 19, 2017 - 2:32pm
Our new Georgia Pacific paper towel dispensers are saving trees because they don't leave any...
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AiM Work Order Request

AiM is our work order request system that is used for facilities maintenance, asset management, inventory and Motor Pool operations.

General Work Order, Estimate or Billing Questions:  Contact Facilities Operations at 262-3190 or Carol Barbee at 262-8788.

AiM Support Questions:  Contact Amy McNeill at 262-8782 or Colemann Rusch at 262-8774.

Please Note:   If you have changed departments, you will need to submit an updated AiM User Access Request Form with your new department information.  Please email to 

Submit a Work Request

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Facilities Operations (formerly "Physical Plant")
265 Dale Street
PO Box 32105
Boone, NC 28608-2105
Phone: 828.262.3190

Fax: 828.262.4017

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